SUPPLIED
INFORMATION & IMAGES
Any images, photographs & information supplied to iDove
Design must not be copywritten by any individual, company
or any other person claiming an interest. Hence you must have
the rights to anything you provide us. iDove Design and its
agents are not liable for any damages and expenses as a result
of using copywritten images, photographs & information
supplied by you.
PRINTING
All stationery items are designed and printed at the highest
quality to ensure the best result. Stationery items are printed
digitally hence subtle colour variations can sometimes occur
between each item, this is not a fault of the design. Colours
on printed items may look slightly different from computer
monitor colours as screen resolutions differ from each other.
We try to match the colours on screen as close as possible
to the end product. Paper texture variance may also affect
the printed end result. The proof is designed to check the
content. Proof colours may vary slightly from the finished
product. If you wish to view the quality of the stationery
items you can pucrhase a sample pack before ordering. Subtle
colour variations may occur between samples and orders.
PROOFS
Proofs will be emailed for your approval before printing.
You are allowed to make changes to your proofs twice. Further
changes will incur a $25 fee each change there after. Once
you have made sure that your stationery details are correct,
you need to send an email with your approval. It is the customers
responsibility to double check the spelling of places, names
and other vital information on the stationery. If a mistake
is found after approval, the customer is responsible for extra
printing costs.
PAYMENT
Full payment must be made after the customer has proofed their
order prior to printing. No refunds will be given after payment
has been received for an order. Payment is seen as an agreement
for the completion of an order. Invoices
need to be paid within 14 days of issue or the order is cancelled
and the cancellation fee will apply.
CANCELLATIONS
Cancelling orders after proofs have been designed and emailed,
will incur a $50 design setup fee. This is to cover the time
being spent designing proofs.
DELIVERY
We make sure that the package being sent out to you is properly
packed and clearly marked with your delivery details. All
orders and samples are sent via Air Mail. Sample Packs are
sent via Regular Air Mail. Orders sent via Registered EMS
Air Mail. We are not liable for any damage or loss caused
by third parties. We are extremely prompt. Once proofs are
confirmed & payment is received your order will be completed
and sent out to you asap. Current time frames: Please allow
approx 10 working days to receive your order from the date
proofs are confirmed & payment is received. All stationery
is printed and dispatched from our Cyprus/European office.
PRIVACY
Any information supplied by our customers will only be used
in the production of their requested stationery. Customer
information remains private and confidential and under no
circumstances will this information be disclosed to any third
parties.
